Term and Conditions

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited, non-exclusive license to access and use our website for personal shopping purposes in accordance with these terms.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s operation
• Submit false or misleading information

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Intended Use

Our diving equipment is designed for professional and recreational divers. You are responsible for:

• Selecting appropriate equipment for your diving needs and skill level
• Properly maintaining all equipment
• Following all manufacturer instructions and safety guidelines

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we may accept by processing your payment and shipping the product. We reserve the right to refuse any order for any reason.

3.2 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have the legal right to use any payment method you provide.

3.4 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

4.2 Shipping Restrictions

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

4.3 Delivery Responsibility

Risk of loss passes to you upon delivery to the shipping carrier. You are responsible for:

• Providing accurate shipping information
• Any additional customs fees or import duties
• Inspecting shipments upon arrival and reporting any damage immediately

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible:

• Items must be unused, in original packaging with all tags
• Must include all original accessories and documentation
• A copy of your receipt or proof of purchase is required

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on:

• Cutting Devices (sharp tools for diving)
• Dry Suit Boots and Dry Suit Hoods (personal hygiene items)
• Backplates and Pads that show signs of use
• Any items marked as “final sale”

5.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected]
2. Complete our Return/Exchange Request Form
3. Wait for approval (we’ll respond within 2 business days)
4. Package your item securely and ship to:
   Diving Suit Co
   1387 Briarhill Lane
   Akron, US 44305

5.4 Refund Processing

Once we receive and inspect your return (typically within 5 business days):

• We’ll notify you of approval or rejection
• If approved, refund will be issued to original payment method
• Processing time: 5-10 business days after approval
• Original shipping fees are non-refundable

5.5 Exchanges

For exchanges:

• Follow the standard return process
• Clearly indicate you want an exchange and specify replacement
• You’ll be responsible for any price difference plus additional shipping costs

5.6 Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund at no additional cost.

6. Limitation of Liability

6.1 Product Use

Diving equipment carries inherent risks. By purchasing our products, you acknowledge that:

• Proper training is required for safe diving
• Equipment must be properly maintained and inspected before each use
• We are not liable for injuries resulting from improper use of products

6.2 Website Operation

We are not liable for:

• Temporary unavailability of the website
• Any loss or damage caused by viruses or other harmful components
• Inaccuracies in product information

6.3 Maximum Liability

Our maximum liability to you for any claim related to these terms or your use of our website shall not exceed the amount you paid for the product in question.

7. General Provisions

7.1 Governing Law

These terms shall be governed by the laws of the State of Ohio, USA, without regard to conflict of law principles.

7.2 Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes shall be submitted to binding arbitration in Akron, Ohio.

7.3 Changes to Terms

We may update these terms periodically. Continued use of the site after changes constitutes acceptance of the new terms.

7.4 Severability

If any provision is found invalid or unenforceable, the remaining provisions will remain in full effect.

7.5 Contact Information

For questions about these Terms and Conditions, please contact us at:

Diving Suit Co
1387 Briarhill Lane
Akron, US 44305
Email: [email protected]