At Diving Suit Co, we’re dedicated to providing professional divers and diving enthusiasts with high-quality equipment and exceptional service. Our shipping and returns policies are designed to make your shopping experience smooth and worry-free.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping (Recommended)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipment
– Flat Rate: $12.95 USD
– Best for time-sensitive orders
Free Shipping
– Carrier: EMS
– Delivery Time: 15-25 business days after shipment
– Available for orders over $50 USD
– Economical option for non-urgent deliveries
Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on destination and customs processing.
Returns & Exchanges
We want you to be completely satisfied with your diving gear. If you’re not happy with your purchase, we offer a straightforward returns process.
Our Return Policy
You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible:
- Items must be unused, in original packaging with all tags
- Must include all original accessories and documentation
- A copy of your receipt or proof of purchase is required
Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges on:
- Cutting Devices (sharp tools for diving)
- Dry Suit Boots and Dry Suit Hoods (personal hygiene items)
- Backplates and Pads that show signs of use
- Any items marked as “final sale”
How to Return an Item
- Contact us within 15 days at [email protected] with your request
- Complete our Return/Exchange Request Form (template below)
- Wait for approval – We’ll respond within 2 business days with instructions
- Package your item securely, preferably in original packaging
- Ship your return to:
Diving Suit Co
1387 Briarhill Lane
Akron, US 44305
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.
Refund Processing
Once we receive and inspect your return (typically within 5 business days), we’ll notify you of approval or rejection.
If approved:
- Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing time: 5-10 business days after approval
- Shipping costs: Original shipping fees are non-refundable
Exchanges
To exchange an item for a different size or color:
- Follow the standard return process above
- Clearly indicate you want an exchange and specify the replacement item
- Once we receive your return, we’ll ship the replacement
Note: You’ll be responsible for any price difference plus additional shipping costs if applicable.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund at no additional cost.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Diving Suit Co Customer Service,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
Item(s) to return/exchange: [Product Name(s) and SKU if available]
Reason for return/exchange: [Please specify]
For exchanges: Desired replacement item/size/color
I have reviewed the return policy and confirm that the item(s) meet all return requirements.
Please provide return instructions at your earliest convenience.
Thank you,
[Your Full Name]
[Your Contact Information]
Questions?
Our customer service team is here to help with any questions about shipping or returns. Contact us at [email protected].
We’re committed to supporting your diving adventures with quality gear and exceptional service.
Happy Diving,
The Diving Suit Co Team