Welcome to Diving Suit Co’s FAQ section! We’ve compiled answers to the most common questions about our premium diving equipment, shipping policies, and customer service. Whether you’re a recreational snorkeler or a technical diver, we’re here to help you prepare for your next underwater adventure.
About Our Products
Q: What types of diving equipment do you specialize in?
A: We offer a comprehensive range of diving gear including drysuits (3mm & 5mm), exposure protection (hoods, boots), technical equipment (analyzers, backplates), complete packages (BCD, camera, computer), and accessories. Our products are designed by divers for divers, focusing on both recreational and technical diving needs.
Q: How do I choose between 3mm and 5mm drysuits?
A: The thickness depends on your diving conditions. Our 3mm suits are ideal for warmer waters, while 5mm suits provide extra insulation for cooler environments. Consider factors like water temperature, dive duration, and personal comfort when selecting.
Q: Do you offer complete gear packages for beginners?
A: Absolutely! We have specially curated BCD Packages, Drysuit Packages, and Camera Packages that combine essential gear at competitive prices. These are perfect for new divers looking for reliable, matched equipment sets.
Ordering & Account Questions
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Q: Can I modify or cancel my order after placement?
A: Orders are processed quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if processing hasn’t begun.
Q: Do I need an account to place an order?
A: While you can checkout as a guest, creating an account lets you track orders, save preferences, and access exclusive offers. Account setup is quick and only requires basic information.
Shipping & Delivery
Q: Where do you ship and how long does delivery take?
A: We ship worldwide (excluding some Asian countries and remote areas) from our facility in Akron, OH. Delivery times vary:
- Standard Shipping (DHL/FedEx): 10-15 business days after dispatch ($12.95)
- Free Shipping (EMS): 15-25 business days after dispatch (orders over $50)
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your account dashboard for real-time updates on your shipment’s progress.
Q: Why don’t you ship to some Asian countries?
A: Due to complex import regulations and customs restrictions in certain Asian markets, we currently cannot guarantee reliable delivery to all locations. We’re continually evaluating our shipping network to expand coverage.
Returns & Warranty
Q: What is your return policy?
A: We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all tags attached. Contact our customer service at [email protected] to initiate a return.
Q: What if my gear arrives damaged?
A: We take great care in packaging, but if damage occurs, please contact us immediately with photos of the damaged item and packaging. We’ll arrange for replacement or refund at no cost to you.
Q: Do you offer product warranties?
A: Most of our equipment comes with manufacturer warranties. Specific terms vary by product – check individual product pages or contact us for details about a particular item’s coverage.
Technical Support & Special Requests
Q: Can you help me assemble or configure technical diving equipment?
A: Our team includes certified divers who can provide basic guidance on equipment setup. For complex technical gear, we recommend consulting with a local dive professional to ensure proper configuration and safety.
Q: Do you offer expedited shipping for urgent orders?
A: While we don’t currently offer express shipping, our standard option through DHL/FedEx provides the fastest available delivery. During checkout, you’ll see estimated delivery dates based on your location.
Q: Can I request special packaging for international shipments?
A: All international orders receive our reinforced packaging at no extra charge. If you have specific requirements (e.g., gift wrapping), please note them in the order comments or email us after ordering.
Didn’t find your question answered here? Our customer service team is ready to assist! Email us at [email protected] and we’ll respond within 24 hours (excluding weekends). At Diving Suit Co, we’re committed to making your diving adventures as seamless as possible – from gear selection to delivery and beyond.